Water is our most valuable shared resource and together we can keep it
that way for generations to come.
In Case of Emergency How to prepare for emergencies and what to do if faced with one.

Mountain Water Company takes our mission of delivering clean, safe water very seriously. We work closely with local, state, and federal officials to identify emergency scenarios and develop strategies for cooperative responses. The following information is provided to help our customers when such events occur.

What you can do to prepare for an emergency:

Maintain emergency drinking water supplies.

Install/maintain a water service shut off valve.

Know how to winterize your water system to prevent freezing if applicable.

Maintain emergency contact phone numbers, including that of your local plumber.

Emergency Numbers

What to do about your water during a major event

If you run out of water during an emergency event:

Boil orders:

For personal emergencies:


Disaster Management How Mountain Water Company is prepared for emergencies

Earthquakes, storms, power outages, failure of pumps or water lines can cause unannounced interruption of water service. Mountain Water Company works closely with local, state, and federal officials to identify emergency scenarios and develop strategies for cooperative responses.

Water utilities may also be targets for terrorists and other would-be criminals wishing to disrupt and cause harm to community water supplies. Residents can help by reporting any suspicious activity in and around local water utilities. Examples of suspicious activity might include:

  • People dumping or discharging material into a water reservoir.
  • People climbing or cutting a fence around utility property.
  • An unidentified vehicle parked near water facilities for no apparent reason.
  • A suspicious opening or tampering with manhole covers, buildings or equipment.
  • People climbing up or on top of water tanks or generators.
  • People photographing or videotaping utility facilities, structures or equipment.
  • Strangers hanging around locks or gates.

Please do not confront strangers. Instead, report suspicious activities to local authorities.

For more information on water security, visit: https://www.epa.gov/waterresilience


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